Reservations

Reserve Your Place Now!

Please contact us directly and we'll get your place reserved.

jeff.groves1422@gmail.com

Current prices can be found by selecting the link below:

Luxury Condo Rates

Contact Info

Jeff & Donna Groves

Phone: 970-454-1588

jeff.groves1422@gmail.com

Reservation Policies

Deposits

  • A 50% deposit is required to confirm your reservation.
  • The remaining 50% must be paid 30 days before arrival.
  • A 50% deposit is due within 7 days of confirmation by phone, fax or e-mail, otherwise the reservation may be considered void.

Payments

  • Final payment is due 30 days prior to the arrival date.
  • For holidays (Christmas, New Year's, Thanksgiving and Easter), the balance of payment is due 60 days prior to arrival date.
  • Every reservation made within 60 days prior to the arrival must be paid in full.
  • There will be a confirmation form sent to you, concerning your reservation and receipts for all payments.
  • Credit card charges are in pesos, so the amount on your bill will vary depending on the daily exchange rate.

Cancellation Penalties

  • Cancellations 30 days prior to arrival: forfeit 50% of deposit.
  • Cancellations within 30 days prior to arrival : forfeit 100% of payment.
  • No refunds due to hurricanes or any other natural disaster.

Check-In Policy

  • Check In Time: 2:00 pm.
  • Check Out Time: 11:00 am.

Travel Insurance

  • Akumal is a safe destination, but as seasoned travelers know... theft can occur in even the nicest places.
  • The office is equipped with a safe, and we recommend that you store all valuables in the safe and lock your door whenever you leave.
  • Some US personal property insurance does not cover items lost overseas. For this reason, we suggest purchasing travel insurance.

Terms and Conditions

  • Services Provided: I understand and agree that Hacienda de la Tortuga, Akumal Direct Inc., Airbnb.com, and any other agents or similar organizations are acting as a booking agent in accepting reservations and/or bookings for services and/or accommodations which are not directly supplied.
  • Indemnification: I acknowledge that Jeff and Donna Groves, Hacienda de la Tortuga, Akumal Direct Inc., Airbnb.com, and any other agents or similar organizations are not liable for any injury, loss or damages caused to me, my quests or invitees, or any of my or their personal property that is or may be caused by any accident, event, fire, theft, or other casualty or cause during the rental period.
  • Release of Liability: I hereby permanently release Jeff and Donna Groves, Hacienda de la Tortuga, Akumal Direct Inc., Airbnb.com, and any other agents or similar organizations, and their employees, agents, and representatives from liability for any injury, loss or damages caused to me, my quests or invitees, or any of my or their personal property that is or may be caused by any accident, event, fire, theft, or other casualty or cause during the rental period.
  • Force Majeure: I understand and agree that Jeff and Donna Groves, Hacienda de la Tortuga, Akumal Direct Inc., Airbnb.com, and any other agents or similar organizations, will not be liable for disruption of travel, bookings, or reservations caused by factors beyond and outside its control, including, but not limited to inclement weather, including tropical storms and hurricanes, Acts of God, political or social unrest, monetary crisis, labor problems, mechanical or construction difficulties, local laws, diseases, war, terrorist activities or novel conditions.
  • Legal Disputes: This agreement is made pursuant to, and shall be governed by, Mexico law. If any term or provision of this agreement is found to be void or invalid, such term or provision will be severed, and all other terms and provisions shall remain valid and binding.